SHIPPING & DELIVERY
DELIVERY TIMES & CHARGES
FREE DELIVERY for orders placed over £100 for UK Standard Delivery.
|UK STANDARD||3 - 5 Working Days||£4.95|
|EUROPE||3 - 5 Working Days||£16.95|
|WORLDWIDE||5 - 7 Working Days||from £23.25|
Orders must be placed before 12.00pm UK time Monday – Friday (excluding Bank Holidays).
UK DELIVERY SERVICE
We work together with our shipping provider myHermes to guarantee an efficient and fully trackable delivery solution:
- Shipping confirmation e-mail direct from myHermes with tracking number
- Packages are fully traceable at www.myhermes.co.uk
- For delivery queries or to arrange redelivery contact myHermes on tel: 0330 333 6556
- All deliveries will require a signature
If your shopping order exceeds our stated delivery price due to the delivery address being in a remote area, or if your package exceeds 2kg, we may be required to apply an additional charge to your account.
We aim to dispatch all orders within 24 hours of receiving your order (if accepted) subject to payment and stock availability. Our office hours for shipping are 9:00-12:00 (UK time), Monday to Friday (excluding Bank Holidays). If an item is out of stock we will contact you as soon as possible. We do not accept any liability for failure to dispatch items within this time frame.
Your purchase is insured by us until it is delivered. Once confirmation or receipt of delivery has been verified by means of signature, the responsibility lies with you the recipient. Should the package be signed for by a third party (whether given authority or not to do so), responsibility is transferred to the customer in the same way.
INTERNATIONAL TAXES AND DUTIES
All orders are shipped DDU (Delivery Duty Unpaid). Import duties, taxes and custom charges are not included in the shipping cost and are the responsibility of the customer. We encourage you to check with your local customs office to determine costings before placing your order.
We currently offer free UK delivery for orders over £100 and occasionally may offer free shipping promotions. Sign up to receive notifications.
Full details of shipping and delivery, pricing and insurance can be viewed here.